Frequently Asked Questions

Booking

  1. Direct booking

    With the help of our guides, you can book the car directly on our partners' websites. Use the partner link and the FIESTA10 coupon code, and you will receive a 10% discount, while our €1,000 guarantee will automatically apply.

  2. Quote request through the form

    Fill in the quote request form, and we will send you the best offers calculated with the discount, plus all the important information for booking.

Payment

WI

Wiber Rent a Car

You can pay online or at pick-up, on site by bank card.

TG

Top Gear Mobility

You can pay the full amount when booking (with an extra 3% discount), or pay 20% when booking and the remaining amount on site by bank card.

VI

Vima Rent a Car

Payment online or on site in cash / by bank card.

OU

OffUgo

Full amount for online booking.

AM

Autos Menorca

Online (Premium and Comfort package).

On arrival by bank card (Comfort package). (Debit / Credit / Revolut / Wise)

VA

Vanrell Car Rental

You can pay online or at pick-up, on site by bank card.

No – with our partners, you do not need either a credit card or a deposit to rent a car.

With all our partners, you can rent a car with fully comprehensive insurance and no excess.

Insurance by partner

TG

Top Gear Mobility

The base price includes no-excess insurance covering all damage, including wheels, windscreen and mirrors.

WI

Wiber Rent a Car

The All Inclusive and Smart Car packages include fully comprehensive insurance with no excess, and also cover the windscreen, mirrors and tyres.

VI

Vima Rent a Car

The Premium package includes fully comprehensive insurance with no excess, and also covers the windscreen, mirrors and tyres.

VA

Vanrell Car Rental

The Smartlock Plus and Comfort Plus packages include fully comprehensive insurance with no excess, and also cover the windscreen, mirrors and tyres.

OU

OffUgo

Both packages (Go Basic, Go Keyless) include fully comprehensive insurance with no excess, and also cover the windscreen, mirrors and tyres.

AM

Autos Menorca

The Comfort and Premium packages include full SCDW insurance with no excess. Bodywork, wheels, glass, mirrors, underbody, sills – everything is covered.

The €1,000 guarantee provides extra security for every booking.

When is it valid?

If you use the FIESTA10 coupon code and the partner link together, or if you book through our form, you are automatically covered by the guarantee.

What does it cover?

  • If you cannot pick up the car because of a flight delay (for example taxi and accommodation costs)
  • A fine or fee that you did not cause
  • Unjustified extra costs charged by the rental company
  • Fuel deposit
No unpleasant surprises – we cover unexpected expenses up to €1,000.

You can read the detailed description and conditions of the guarantee on the guarantee page.

Yes, of course, you can rent a car even for just 1–2 days.

In high season, however, it is worth booking in advance – this gives you a better chance of getting a good price, and there will definitely be a car available.

In our experience, it is best to book 1–3 months before your trip.

If you try to book too early (6–12 months in advance), that period is often not priced yet, so the prices may be higher.

Pick-up / drop-off by partner

TG

Top Gear Mobility

📍 Alicante Airport📍 Mallorca Airport
WI

Wiber Rent a Car

📍 Alicante Airport📍 Ibiza Airport📍 Mallorca Airport📍 Malaga Airport📍 Seville Airport📍 Seville Train Station📍 Valencia Airport
VI

Vima Rent a Car

📍 Mallorca Airport (PMI)📍 Cala Figuera📍 Cala Santanyí📍 Santanyí📍 Colònia de Sant Jordi📍 Cala Llombards📍 Cala d'Or📍 Llombards📍 Ses Salines📍 Portopetro
VA

Vanrell Car Rental

📍 Mallorca Airport (PMI)📍 Alcudia📍 Playa de Muro📍 Can Picafort📍 Calas de Mallorca📍 Cala Millor
OU

OffUgo

📍 Mallorca Airport (PMI)📍 Alcudia📍 Cala Millor📍 Calas de Mallorca📍 Cala d'Or📍 Can Picafort📍 Cala Mandia📍 Porto Colom📍 Ibiza Airport📍 Barcelona Airport📍 Malaga Airport📍 Menorca Airport📍 Bilbao Airport📍 Valencia Airport
AM

Autos Menorca

📍 Menorca Airport (Mahón)📍 Port of Ciutadella📍 Son Xoriguer📍 Playas de Fornells📍 Cala Blanca📍 Cala'n Blanes📍 Calan Bosch📍 Cala Galdana📍 Punta Prima📍 Cala'n Forcat📍 Arenal d'en Castell📍 Son Bou📍 Son Parc📍 Santo Tomas📍 Hotel

If your flight is delayed, rental companies will usually wait for you.

What should you do?

  • If you expect to be delayed by more than 1 hour, be sure to inform the rental company on WhatsApp or by email.
  • It is especially important to notify them if your arrival falls outside opening hours, or is already very close to closing time.

Delay and extra charges by partner

TG

Top Gear Mobility

Out-of-hours pick-up surcharge (between 23:00–06:59):

  • Palma de Mallorca (PMI): €50 surcharge
  • Alicante (ALC): €40 surcharge
WI

Wiber

07:00–23:00, outside these hours the pick-up surcharge is €40.

OU

OffUgo

Go Keyless: The car waits in the airport car park, so you only need to pay the parking ticket. This cost can be up to €15 – if it is more, OffUgo reimburses the difference.

Go Classic: No extra cost – just let them know in time that you will arrive later.

VI

Vima Rent a Car

If the delay is more than 30 minutes (Premium Package), you must notify the delay by email.

VA

Vanrell Car Rental

If your flight is delayed and the pick-up time falls outside opening hours:

  • Early delivery (06:00 – 07:59): €30
  • Night delivery (22:00 – 23:30): €30
  • Early morning delivery (23:31 – 05:59): €50
AM

Autos Menorca

If your flight is delayed, let them know on WhatsApp at +34 646 085 768.

If you still cannot pick up the car because of the delay

If you still cannot pick up the car because of the delay, our €1,000 guarantee covers the taxi cost to your accommodation, as well as the return trip the next morning to the car rental company.

Age limit and young driver surcharge by partner

TG

Top Gear Mobility

Minimum 21 years, with at least 1 year of driving licence. Between 21–24 years, young driver surcharge: €9.95/day (min. 4 daily charges, max. 14). Premium category only above 25 years.

WI

Wiber Rent a Car

Minimum 21 years, with at least 1 year of driving licence. Between 21–24 years, young driver surcharge: €9/day, max. €90.

OU

OffUgo

Minimum 19 years, with at least 1 year of driving licence. No young driver surcharge.

VI

Vima Rent a Car

Minimum 20 years, with at least 1 year of driving licence. Between 20–24 years, young driver surcharge: €9/day.

VA

Vanrell Car Rental

Minimum 21 years, with at least 2 years of driving licence. Between 21–24 years, young driver surcharge: €5/day, max. €100/month.

AM

Autos Menorca

Minimum 19 years, with at least 1 year of driving licence. Under 25 years, "young driver" surcharge: €7/day, minimum €25/rental.

The booking always applies to the car category, not a specific model – unless the partner specifically indicates that the model is guaranteed.

When booking, you always choose a car category (for example "Economy manual" or "Compact automatic"), not a specific make or model. The model shown on the rental company's website is just an example – the actual car can be any similar-sized vehicle within that category with comparable features.

This is standard practice in the car rental industry and applies to all our partners.