The €1000 guarantee is about peace of mind. We don't let go of your hand after you book. If you get an unpleasant surprise at the rental desk – a misunderstanding, a disputed deduction or an unexpected extra fee – we'll help you see it through to a solution and refund unjustified costs up to €1000.
We don't promise that nothing can ever go wrong with a car rental. Problems can happen even with the best rental companies. With our partners the chance is as low as possible, but what really matters is: if something does happen, you won't be on your own.
The guarantee is there so you're never left without help in an unexpected situation.
If your flight was delayed and the rental company didn't wait for you, we refund the resulting justified costs.
Fines or fees that were charged to you unjustly.
If money is deducted for damage you didn't cause.
If you didn't get your fuel deposit back after returning the car.
Clutch damage? You don't need to worry about it with us either. If the rental company makes you pay for clutch damage, we cover the full cost.
Any unexpected, unjustified expense, whatever it's called.
The guarantee applies if you book via our partner link and use the FIESTA10 code, or book through our form.
The booking must be made with one of our partners: OffUgo, Top Gear Mobility, Vanrell, Autos Menorca or Vima Rent a Car.
Clear, verifiable evidence is required, such as an invoice, email, rental agreement or photos.
We review the claim within 7 working days and make a decision.
❌ The guarantee does not apply to driving under the influence of alcohol or drugs, or to deliberate breach of the rental agreement.
Invoice, contract, photos, emails and anything else that supports your case.
Briefly describe what happened and attach the documents. We'll confirm when we've received them.
We review the claim fairly and let you know our decision.
If approved, we transfer the amount directly to your bank account, up to €1000.
A guarantee is only truly valuable if it's transparent. A short summary of every closed case is published here, with the rental company's name, a description of the problem, the amount and the decision. We show both approved and rejected cases.
It is valid with five of our partners. Open the partner link and enter the FIESTA10 code when booking.
The most common questions about the €1000 Car4YouSpain Guarantee.
Didn't find your question? Write to us on WhatsApp or by email.
